FAQ 2018-04-20T11:39:11+08:00

FAQ about order and payment

1. About Ordering Process

Once you place your order, you’ll immediately receive an e-mail confirmation with PI number. If you want us to create logo layout (mockup of the item), simply reply to this e-mail and attach your logo artworks. Shortly thereafter (during business hours) you’ll receive an email from us about logo layout. Then you’ll have the opportunity to approve it, or make suggestions for changes and improvements (remember, all of your artwork for an order is FREE. We don’t charge for art design and prep!). Once you’ve approved the logo layout, the physical sample will be arranged. And the mass production will be proceeded after your confirmation on physical sample(sample pictures will be sent to you by mails once ready). And finally the shipment will be arranged when mass production is finished (mass production pictures can be sent to you in required)
Remember, nothing goes into production without your approval!

2.Can I specify a PMS color for my imprint?

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the order process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!).

3. Can I ship on my own shipping account?
Yes, just let us know when you need it.

4. What if I’m unhappy with my order?
If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact us and we’ll replace or rerun your order or refund your money. We’ll even pay the shipping to get the problem product returned. We are in this for the long-haul and will work with you to be sure you’re 100% satisfied. Really!

5. How to pay?
Western Union or T/T 30% Deposit and the balance should be paid before delivery.For Small amount, such as below $1000 USD order, MoneyGram, Escrow, Western Union or T/T.

6. How to arrange the shipment?
Shipment will be arranged usually by DHL,FEDEX,UPS or TNT for express,or by air , by sea if the order in big volume.

7. Can I get a sample order?
Yes, welcome sample order to test and check quality.Mixed samples are acceptable.

FAQ about our products

1. About USB STICK

We have different kinds of usb drive according to the case material and product design,such as plastic usb flash drive, mini usb drive,credit card usb memory drive,leather usb disk,bamboo/wood flash drive, bracelet usb drive,lanyard usb memory, and OTG usb which is for both usb and micro.

Each model is ok to have your own logo on unit, and with your logo on package too.  Custom package available too if you like.

Logo could be in silk printing, full color printing, laser engrave, doming logo or emboss logo, it depends on the model and your logo details. We can advise the best suitable model according to your logo.

Package options: white box, PVC clear box, black gift box, metal box, or custom package box

2.About POWER BANK

We have most models of portable power bank in the markets now, except private models. Some models are available in capacity of 1500mah,2000mah,2200mah,2600mah and 3000mah, and other models are ok in 4000mah,6000mah,8000mah until 15000mah. It depends on the model.  The case of mobile power bank is in metal casing or plastic casing for your choice.

Logo on power bank: silk printing, full color printing, laser engrave

Package options: white paper box, carton gift box

3. About WIRELESS CHARGER

QI standard wireless chargers in plastic or PU casings.

No Cables
Say goodbye to tangled wires and lost charging cables. The Wireless Charging Pad utilizes that eliminates the need to attach a charging cable every time you want to charge your device. The dedicated Charging Pad is always at the ready, providing wireless power whenever you set your device on the pad. You can still use your device while charging, and your device is always accessible so you can answer a call without having to unplug.

Easy To Use
The Wireless Charging Pad is easy to set up and use. First, connect the Charging Pad to your device’s charging cable, then place your phone on the pad. For optimal performance, your device should be placed in the proper location on the pad. The built-in LED indicator light will alert you
if the device is not properly aligned and when a good charge alignment is acquired.
If using a Galaxy S6 or Galaxy S6 Edge,it will also alert you when your device is fully charged.

One Charger, Many Devices
The Wireless Charging Pad is certified by the Wireless Power Consortium (WPC) and is compatible with all Qi-enabled devices including from Galaxy S5, Galaxy S 4, Galaxy Note 4, Galaxy Note Edge and Galaxy Note 3 (these Galaxy smartphones require Wireless Charging receiver, sold separately)
as well as the Galaxy S6 and Galaxy S6 Edge,which do not require additional charging receiver .

Note:
1.The wireless charger can be used for all Qi-abled device.
2.Some mobiles phones must be eqquiped a Qi receiver to be charged wirelessly.(Please read the discription carefully)
The new portable Qi-abled wireless charger pad can be used for QI standard receiver.For Qi-marked devices,you just need to put them on the wireless charger pad,it will work well,and for some other without Qi mark,you need buy a wireless charge reciver for you phone.
Here list the main phone modelS in the market to show you whether you need buy a receiver:
1. for Nokia Lumia 928/920/ 820 (International)———–can use directly
2. for LG(google) Nexus 4/ Nexus 5/ Nexus 7(For LG Nexus is a little special and its coil is below, so you need to align the phone to the top of the charger.)
3. for HTC Droid DNA/HTC 8X(international)—————can use directly
4. for Samsung Galaxy S 3/S4/S5 ( a Qi wireless receiver is required)
5. for Samsung Galaxy Note 2 /Note 3/Nite 4 ( a Qi wireless receiver is required)
6. for Samsung Galaxy S IV (Purchase of a Qi wireless receiver is required)
7. for Samsung Galaxy S V (Purchase of a Qi wireless receiver is required)
8. for iphone 4/4S,for iphone 5/5S/6/Plus ( a Qi Wireless receiver cover case is required)
9.For Samsung S6 and S6 edge——————————— can use directly .
10.for LG D1L/ LTE2/G3 D855 ———————————can be use direcly
11.for Sharp SH-07D/SH-04D/SH-02D—————————-can be use directly

4. About WEBCAM COVERS

  • To protect your privacy, to prevent hackers from webcam spying and ensure privacy
  • Easy to use: Just simply stick the cover onto any smooth surface by 3M sticker on back side and easily slide open/close to your use or hide of camera
  • Broad Uses: Fits for iMac MacBook Mac mini Mac, Computers, Laptops, Smart TV’s and mobile phones if you want.
  • Very small and thin product, custom logo and custom package is available

5. About other promotion gift
We can source some other products and promotional gifts stands for you. Just let us know your detail inquiries, we will find suitable item and offers for you soon.

Further information required, please contact us freely at Email: sales@talect.cn  or daisy@talect.cn.